High call volumes

Currently we are handling a higher than normal volume of client inquiries, which is leading to longer wait times for phone calls and email responses. We thank you for your patience and will respond to you as quickly as possible.

Vanguard has enacted a work from home policy and staff are now working remotely. Please do not attend our office. To contact us please call 1300 655 101 or email us at clientservices@vanguard.com.au.

Processing cut-off time

Effective Monday 20 April 2020, the cut-off time for processing application, redemption, transfer and switching instructions for Vanguard managed funds is 1pm (AEST). Instructions received by 1pm (AEST) cut-off will be processed at the applicable unit price for that business day. Instructions received after the cut-off time will be processed at the applicable unit price on the next business day.
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Everything we do at Vanguard is designed to give our clients the best chance for investment success.