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COVID Restrictions
As COVID-19 restrictions may impact certain processing timeframes, please ensure you refer to our updated guidance when transacting with Vanguard.

High call volumes
Currently we are handling a higher than normal volume of client inquiries, which is leading to longer wait times for phone calls and email responses. We thank you for your patience and will respond to you as quickly as possible.

Instruction Methods
Any instructions cannot be received by email and must be either faxed or posted. To avoid duplication, please do not post your form if you have previously faxed it to us. Valid instructions received by the cut-off time (normally 1pm AEST*) will be processed at the applicable withdrawal price to be applied for that business day. *11am AEST for NZD base currency funds

BPAY® Turnaround Times
Provided your BPAY® request is made before your financial institution's cut-off time (usually 5pm Australian Eastern Standard Time), Vanguard will typically receive your funds before 1pm (AEST) on the following business day. Payments received by the 1pm (AEST) cut-off time will be processed at the applicable unit price to be applied for that business day. Payments received after 1pm (AEST) will be processed based on the unit price applicable on the next business day.

New Investors
If you would like to invest with Vanguard, please navigate to this section of our website.

Our Client Services team is dedicated to helping you make the most out of your investment with us through relevant investor communications and exceptional client service.

Contact details



1300 655 101
(Monday to Friday, 8:00am - 6:00pm, Melbourne time)

Phone overseas:     

+61 3 8888 3888


1300 765 712

Fax overseas:

+61 3 8888 3777


Vanguard Investments Australia
GPO Box 3006
Melbourne VIC 3001

Vanguard Client Services

Jack Bishop
Jack Bishop
Manager, Client Services

Vanguard Online

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If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001